Last updated: 23 August 2026
Thank you for shopping at shanakasumanasekara.com. We value your satisfaction and strive to provide the best experience when licensing and downloading our photography and cinematic footage. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Nature of Our Products
All items sold through our Store — photos and video/cinematic footage — are digital products delivered instantly via download. Because these files can be downloaded, copied, and used immediately upon purchase, our refund policy differs from that of physical goods retailers.
Returns
As our products are digital downloads, physical returns do not apply. Once a file has been downloaded, the purchase is considered fulfilled and is generally final and non-refundable, except as described below.
Refunds
We will consider a refund request if one of the following applies:
- Duplicate purchase — you were accidentally charged twice for the same item.
- Technical fault — the file is corrupted, incomplete, or otherwise fails to download or open correctly, and we are unable to resolve the issue.
- Non-delivery — you completed payment but never received access to or a working download link for the item.
- Not as described — the licensed item is materially different from what was shown in the store listing.
Refund requests must be submitted within 14 days of purchase. Once approved, refunds will be issued to your original method of payment. Please note that payment processing fees, where non-recoverable, may be deducted from the refunded amount.
Refunds will not be issued simply because you changed your mind, no longer need the asset, or already downloaded and used the file.
Licensing & Usage
Purchases grant a license to use the photo or video footage under the terms stated at checkout. Refunds will not be granted for files that have already been downloaded and put into use (e.g., published, edited into a project, or shared), except in cases of a genuine technical fault or non-delivery as outlined above.
Non-Refundable Items
The following are non-refundable under all circumstances:
- Gift cards / store credit
- Files that have already been successfully downloaded (except for technical faults or non-delivery)
- Custom or commissioned photography/videography sessions once work has commenced (see separate booking terms, if applicable)
Account Credits & Exchanges
Because assets are unique creative works, direct “exchanges” (e.g., swapping one photo for another) are not offered. If you experience a genuine issue with your download, please contact us — we will either resolve the technical problem, offer a replacement file, or issue a refund at our discretion.
Processing Time
Approved refunds will be processed within 5–10 business days of approval. Please note it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Contact Us
If you have any questions or concerns regarding this refund policy, or need to report a problem with a purchase, please contact us via the Contact page. We’re here to help ensure your experience with us is smooth and satisfying.